Patient Group Meeting Minutes & Reports

 

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Latest Minutes

  • Meeting Date: 23.02.2026
 

Attendance

  • Victor Falola - VF (Chair & Minutes)
  • Judith Altshul - JA
  • Genora Leachman - GL
  • Neeta Patel - NP

Apologies

  • Dr Ngozi Uduku - NU
 
1.0 Introductions Action
1.1 VF welcomed all attendees. Introductions and apologies were noted. Note
2.0 Minutes of the Last Meeting  
2.1

VF summarised the key items discussed at the previous meeting:

  • Total triage
  • Staffing changes
  • Callback system
  • Upcoming closures for PLT dates
  • New trainees, including F2 trainees

Attendees were invited to comment on the previous meeting before moving on to new agenda items.

 Note
     
3.0 Online Triage System Feedback  
3.1

JA reported that she had used the online triage system and found it very good and useful.

A concern was raised about whether all patients would be able to use the system easily and whether enough people had received training.

GL stated that the traige tool is very useful but she raied but she raised a point that the emergency advice within the system may need reviewing, as the instruction to call 999 appeared only at the end of the process. It was felt that in genuine emergencies this advice should be made clearer and appear earlier.

Action: Practice to review whether feedback can be passed on regarding the placement of emergency advice in the VR system.

NP stated that she has not needed to use the online triage yet but asked about some results that she has been chaing up.

 Note
3.2 VF carried out a live demonstration using the website how to access online triage form Note
3.3 VF updated group on the how the triage requests currently all being actioned the same day. We receive around 200 requests per day and all our cleared by the end of the day. We offer same day F2F appointments. Note
3.4 The PPG confirmed that the clinic was very well organised from the signposting to the ushering and to the time spent in the practice. It was a very quick process. This was well received by the surgery. Note
3.5

GL asked if there are other ways to access an appointments and whether there is training on how to use the form

VF responded that receptionists are trained to help patients with the form and also train patients how to use the form. VF also informed group of the digital hub every Wednesday.

 Note
4.0 Friends & Family Test (FFT) Update  
4.1 The percentages of those that would recommend the practice to friends were as follows:
Nov 2025:  88% - 161 responses
Dec 2025:  89% - 131 responses
Jan 2026:  91% - 198 responses		 Note
     
5.0 AOB  
5.1

GL asked about Dr Yisa and whether he had retired.

It was confirmed that Dr Yisa is still working with the practice, although it may be harder to get an appointment with him because more of his time is now dedicated to training junior doctors. It was also noted that Dr Uduku has training responsibilities.

As a result, some of the senior doctors (partners) are spending more time supporting training, while our usual salaried doctors are undertaking more of the routine clinical sessions.

 Note
7.2

JA asked whether there had been any particular outbreaks of flu or other illnesses.

It was confirmed that as at present there had been no unusual outbreaks announced by public health beyond what would normally be expected.

The practice advised that it is continuing to offer flu vaccinations to as many eligible patients as possible.

 Note
7.3 NU confirmed that orthopaedic referrals have been very much delayed by the pandemic. These referrals are at least a year in arrears. The practice tends only information pertaining to missed referral appointments and very rarely definite dates of when a referral is going to take place. Information is anecdotal. Note
     
8.0 Date of Next Meeting  
8.1

VF proposed holding the next meeting on Monday 27 April 2026 @ 18.30, in order to bring the meeting schedule back on track.

Attendees agreed to the proposed date.

It was confirmed that future meetings would continue to be offered in a hybrid format with both online and in person attendance options available.

 Note
 

Previous Minutes

Minutes of our PPG Meetings are available to view, please contact the practice for further information.